Do I need to create an account with Mackenzie Mode to shop?
Yes, you do need to create an account to shop at Mackenzie Mode. Your personal account with Mackenzie Mode is literally your license to shop!
Not to worry, creating an account is simple and straightforward. It allows you to place orders with us without having to fill in your details every time you shop with us, time saving and experience-lovin!
You can create an account now by clicking here or you can get to your shopping first and set up your account when you check out.
How do I sign up for your emails?
If you wish to sign up for our emails and be the first to get your hands on updates and surprises, you may do so by entering your email address in the sign up box at the bottom of any page on Mackenzie Mode website.
How do I change my account details?
You can change your details by clicking on 'My Account' on the top right hand corner of the site. Enter your log in details and you will land on your own account page where you can click on 'Account Details" on the left hand menu to change your account details.
I have a promo code. How do I use it on my order?
Lucky you! All you need to do is have that promo code ready and enter your promo code at the the Shopping Basket or at the Checkout.
Please kindly check to make sure your promotional code is valid for use.
If your promo code is not working, please check if you have met the conditions of the promo code (i.e. validity, minimum order, specific items/categories etc.) If it is still not working, please contact our Customer Care team and we will sort this out for you!
I have store credit, how do I use it?
Store credit is an amount equivalent to dollar amount credited to your account. The conversion of credit to dollar is 1:1.
Credits is only used as a whole amount to the dollar. Therefore, everything is rounded up to the closest dollar. For example, if an item is $19.95, the store credit required to purchase this item will be $20.00. If an item is $15.45, the store credit required to purchase this item will be $15.
Mackenzie Mode store credit has a 1 month validity, and will appear as a payment option when you checkout with us.
The Customer Care team
If you wish to contact the Customer Care team, please email us at firstname.lastname@example.org or contact
our Customer Care team with our online forms here.
If you represent the press and you would like to get in touch with us, please contact our Customer Care team.
For any marketing queries please, contact our Customer Care team.